London Delivery Zone

Your orders will be delivered on a Thursday, typically between 8am and 3pm.

Order before midnight Tuesday for delivery on Thursday.

We will let you know a one hour delivery window on Tuesday via SMS or WhatsApp.

At this point, if you know you're not going to be in, let us know, and we'll do our best to rearrange.

You'll then receive an email the night before delivery, and an email when our driver is 30 minutes away. Both of these emails contain a tracking link.

If your order is alcohol-free - no

We'll try and send you a photo showing where we've left your item.

If your order contains alcohol - yes

We operate a Challenge 25 policy, so we'll need to either check you look over 25, or check your ID.

Please see https://subship.co.uk/pages/delivery-details for the full list of places we deliver to.

We're planning to expand to other UK cities in 2022-23.

Choose the products you'd like to subscribe to, and click on the trolley icon at the top.

Then on the cart page enter any notes for our driver, select the first date you'd like your subscription to start, and select how often you'd like to receive this regular order.

Then click Checkout, enter your delivery and payment details, and click Place my order.

Either ask us via email or WhatsApp, or use self-serve subscription management in your account.

Yes, simply select a future date in the date picker on the cart page.

If anything isn't right with an item, we have a 28-day return
policy, which means you have 28 days after receiving your item to
request a return. To start a return, either tell the driver on the
doorstep or contact Tom (tom@subship.co.uk).

If you live within our core zone, your order will be delivered by a member of our team.

If you live in wider London, it will be delivered by a premium, eco-friendly courier partner paying London Living Wage.