FAQs
When will my delivery arrive?
For customers in Walthamstow and parts of Hackney, we offer bicycle delivery within 2-3 weekdays.
For customers beyond these areas, we use Royal Mail, the UK's greenest delivery option*:
- Standard Delivery (Royal Mail Tracked 48): Your honey delivered within 2-4 working days
- Express Delivery (Royal Mail Tracked 24): Delivered within 1-3 working days
You'll be shown an estimated delivery window at checkout based on your location.
*Royal Mail is the UK's greenest delivery option for letters and parcels based on average gCO2e emissions per parcel delivered by UK parcel operators, as published by Citizens Advice 2023 Parcels League Table.
Can I collect my order?
Yes, pickup is available from our Walthamstow Village location between 6-9pm. Orders are usually ready within 24 hours. Select the pickup option at checkout for more details.
Do I need to be at home for my delivery?
For Royal Mail deliveries, you can specify a safe place during checkout where they'll leave your order. If not, they'll leave a card with instructions for redelivery or collection from your local Post Office.
What about packaging?
Where possible, we reuse packaging to reduce waste. This means your order may arrive in differently branded boxes. Rest assured, the honey inside is still our premium product—we're just giving packaging a second life before recycling.
What areas do you deliver to?
We deliver throughout the UK via Royal Mail. For customers in Walthamstow and parts of Hackney, we offer bicycle delivery by Tom himself.
About our honey
🍯 100% natural and raw, from local hives
🐝 Warm & rich - may be crystallised
🌿 Hyperlocal - supporting London's bee population
What is special about your honey?
Our London Honey comes from nine different beekeepers across various neighbourhoods of London. It has a warm and rich flavour with herbal, nutty notes that reflect the diverse London flora.
All of our honey is natural & raw. It is not blended or processed. It is exactly how the bees have made it - we don't add, treat or mix anything as it is delicious enough as it is.
Use By Date: 2028
Why has my honey crystallised?
Because this is a high-quality, unfiltered honey, it may spontaneously crystallise. This is completely natural and a sign of quality!
If you want to make it runny again (at least for a short while):
- Sit the jar in 3cm of water in a saucepan
- Place on a low heat until the honey liquifies
- Transfer the smooth honey to a clean jar
...but we'd advise embracing crystallised honey - it makes it easier to spread, measure, and spoon!
Who is Pearly Queen Honey?
Established in 2010, Pearly Queen is a collective of urban beekeepers whose ambition is to keep and protect bees and help educate the public about these incredible creatures.
By supporting them, you can help do your bit to support London's bee population - our proceeds go back into supporting local hives and the people who protect them.
What is your refund policy?
If anything isn't right with your item, we have a 28-day return policy. You have 28 days after receiving your item to request a return.