FAQs

When will my delivery arrive?

Depending on which date you select, your order will be delivered on a Wednesday or Thursday, typically between 8:30 am and 6 pm.

If you order before midnight Wednesday, your order will ordinarily arrive the same week. Otherwise, we will deliver the following week.

Our d partners will send you a delivery window via text message or email.

At this point, if you know you're not going to be in, let them, and they will do their best to rearrange. Or you can nominate a safe place.

Can I pre-order for a future week?

Yes, when you're in your trolley, select a future date from the dropdown before clicking "Check Out".

Do I need to answer the door for my delivery?

Let us know your safe place during checkout and we'll leave it there. Or if not, we'll leave with a neighbour.

What areas do you deliver to?

We only deliver withing the UK.

We offer zero-emission delivery to all the below postcodes in Greater London for orders over £50, with a lower minimum spend for our core delivery zones:

Please see https://subship.co.uk/pages/delivery-details for further information.

What is your refund policy?

If anything isn't right with an item, we have a 28-day return policy, which means you have 28 days after receiving your item to request a return.

Frequently Asked Questions

  When will my delivery arrive?

  Do I need to answer the door for my delivery?

  What areas of London do you deliver to?

  When will you deliver to my area?

  How do subscriptions work?

  How do I cancel a subscription?

  Can I pre-order for a future week?

  What is your refund policy?

  Who will deliver my order?