When will my delivery arrive?
Your order will be delivered on a Wednesday or Friday, depending on the date you select at checkout.
Orders placed before 10 am Tuesday will usually be delivered Wednesday. Orders placed before 10 am Thursday will usually be delivered Friday. Otherwise, delivery will be scheduled for the following week.
Our delivery partner will send you a delivery window via text message or email. If you won't be home, you can let them know to rearrange delivery or nominate a safe place.
Can I pre-order for a future week?
Yes, you can pre-order by selecting a future date from the dropdown menu in your trolley before clicking "Check Out".
Do I need to be at home for my delivery?
You can specify a safe place during checkout where we'll leave your order. If not, we'll leave it with a neighbour.
What areas do you deliver to?
We deliver within the UK, offering zero-emission delivery to all postcodes in Greater London via our partners Packfleet, who deliver sustainably and pay fairly.
For further information, please visit our delivery details page.
What is your refund policy?
If anything isn't right with your item, we have a 28-day return policy. You have 28 days after receiving your item to request a return.
